User Acceptance Tester, UAT – Contact Management, Authentication

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Execute User Acceptance Testing (UAT) for enhancements and releases supporting contact management and customer authentication capabilities • Review business requirements, user stories, acceptance criteria, and functional designs to develop comprehensive test scenarios and test cases • Validate end-to-end business processes across multiple applications and platforms • Identify, document, prioritize, and track defects through resolution using defect management tools • Partner with Product Managers, Business Analysts, Technology teams, and Operations to clarify requirements and resolve testing issues • Coordinate regression testing to ensure new functionality does not impact existing capabilities • Verify production readiness by confirming all acceptance criteria have been met before deployment • Support release activities, production validation, and post-implementation testing as needed • Document test results, execution status, defects, and testing metrics for project stakeholders • Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives • Continuously improve testing processes, documentation standards, and quality assurance practices • Advocate for the end-user experience by validating usability, workflow efficiency, and operational readiness

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent work experience • 2–5 years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, or a related role • Experience creating and executing manual test plans, test cases, and test scripts • Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies • Experience validating business requirements and ensuring solutions meet functional and operational needs • Familiarity with defect tracking and test management tools such as Jira, Azure DevOps, ALM, or similar platforms • Strong analytical, troubleshooting, and problem-solving skills • Excellent written and verbal communication skills with the ability to collaborate across technical and business teams • Ability to manage multiple testing efforts simultaneously while meeting project timelines • Experience testing customer servicing, contact management, CRM, or authentication platforms • Knowledge of authentication technologies such as multi-factor authentication (MFA), single sign-on (SSO), identity verification, and access management • Experience testing APIs, integrations, and end-to-end workflows across multiple enterprise applications • Familiarity with contact center technologies and customer servicing applications • Experience supporting production releases and post-deployment validation • Knowledge of SQL or reporting tools to validate test data • Experience working in highly regulated or financial services environments • ISTQB, Certified Agile Tester (CAT), or similar testing certification is a plus

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events