Mission Lane
501 - 1000 employees
Founded 2018
💳 Fintech
🏦 Banking
👥 B2C
Fintech • Banking • B2C
Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.
Director, Collections & Recoveries
🕒 May 22
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Mission Lane
501 - 1000 employees
Founded 2018
💳 Fintech
🏦 Banking
👥 B2C
Fintech • Banking • B2C
Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.
📋 Description
• Deliver a comprehensive maturity roadmap for in-house live agent collections function • Build out performance management infrastructure and strengthen baselines • Establish feedback cycles and set clear expectations at every level of the team • Show early progress toward improving collections outcomes with clear plans for the next two years
🎯 Requirements
• 10+ years of progressive collections experience • Proven ability to turn organizational objectives into structured operational plans • Experience leading collections teams in a distributed environment • Recognized as a functional authority in collections • Substantial experience leading through organizational change and transformation • Deep knowledge of collections best practices and compliance requirements • Background in an in-house collections operation, third-party collections agency, or national collections agency • Ability to travel approximately 6+ times per year (primarily Richmond, VA)
🏖️ Benefits
• Health/dental/vision insurance options • Paid time off • 401(k) match • Monthly wellness stipend • Disability coverage • Paid parental leave • Flexible spending account (for childcare and healthcare) • Life insurance • Remote-friendly work environment
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