Channel Account Manager

2 hours ago

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

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Mitel

WebsiteLinkedInAll Job Openings

Telecommunications • Enterprise • SaaS

Mitel is a global leader in business communications, providing a comprehensive range of communication and collaboration solutions tailored to the needs of businesses across various industries. Mitel offers unified communications that can be deployed on-premise, via private cloud, public cloud, or hybrid solutions. They specialize in contact center solutions, business phone systems, collaboration tools, and integrational apps to enhance productivity and customer experience. Mitel's services are designed to simplify business communications, ensuring security, compliance, and resiliency, particularly in mission-critical and vertical solutions. Their AI-assisted platform, Mitel CX, aims to create faster and more personalized customer interactions. With a strong focus on industries like healthcare, financial services, government, hospitality, and education, Mitel supports enterprises of all sizes with flexible and secure communications solutions.

1001 - 5000 employees

Founded 1972

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

📋 Description

• Build and execute joint business plans that position partners to lead large-scale UC, Contact Center, and AI-enhanced CX modernization projects including NEC, Avaya, and legacy platform displacements • Drive partner focus toward high-value enterprise use cases: cloud-ready migrations, multi-site communications refresh, advanced CX workflows, and hybrid workforce optimization • Lead strategic planning cycles with partner executives to sharpen go-to-market alignment, pipeline development, and CX opportunity identification • Deepen partner capability across Mitel’s enterprise portfolio—MiVB, MiCC, Mitel CX, device portfolio, and AI-assisted capabilities such as conversation insights, routing intelligence, workforce optimization, and automation • Deliver targeted enablement sessions that elevate partner confidence in selling and deploying enterprise-grade UC + CX solutions • Coach partners on positioning Mitel’s modernization roadmap, customer-experience differentiators, and AI-supported enhancements that improve customer engagement and operational efficiency • Lead advanced joint sales motions—customer discovery, competitive takeout strategy, solution alignment, and executive presentations—on enterprise UC and CX opportunities • Strategically engage Mitel resources including Sales Engineering, field marketing, CX overlay teams, and executive sponsors to accelerate partner-led wins • Drive aggressive adoption of Mitel incentives and programs designed to expand enterprise footprint, accelerate CX refresh cycles, and modernize aging voice infrastructures • Own revenue, pipeline velocity, CX/AI adoption metrics, and partner advancement within the Mitel Global Partner Program • Coordinate seamless engagement with post-sales organizations to ensure high-quality delivery, especially for complex enterprise CX and automation projects • Resolve partner issues and sales conflicts swiftly, ethically, and in alignment with Mitel rules of engagement • Align partner field teams to key enterprise campaigns, regional events, customer workshops, and modernization initiatives

🎯 Requirements

• Bachelor's degree preferred; or high school diploma+ equivalent work experience • 7+ years of sales experience, with at least 5+ years in enterprise-focused telecommunications, UC, Contact Center, or CX technology • Proven success with channel-led enterprise sales, competitive displacement strategies, and large transformation engagements • Demonstrated experience with UC/UCaaS, Contact Center platforms, workflow automation, analytics, or AI-supported customer experience technologies • Strong proficiency with Salesforce or similar CRM tools, forecasting, and partner pipeline management • Deep understanding of enterprise communication and CX modernization trends, including AI-assisted workflows, digital interaction channels, mobility, and multi-site deployment models • Ability to articulate strategic business value to partner executives and enterprise customer leadership (CIO, COO, Customer Experience Officers, and IT decision-makers) • Excellent presentation, communication, and executive relationship-building skills • Highly strategic thinker capable of influencing partner behavior, driving alignment, and shaping enterprise GTM motions • Self-directed, highly motivated, and effective at managing complex partner ecosystems in a fast-paced environment

🏖️ Benefits

• Affordable Medical, Dental, Vision, Life and Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs