Junior Custom Integration Consultant

🔥 2 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mitel

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

Telecommunications • Enterprise • SaaS

Mitel is a global leader in business communications, providing a comprehensive range of communication and collaboration solutions tailored to the needs of businesses across various industries. Mitel offers unified communications that can be deployed on-premise, via private cloud, public cloud, or hybrid solutions. They specialize in contact center solutions, business phone systems, collaboration tools, and integrational apps to enhance productivity and customer experience. Mitel's services are designed to simplify business communications, ensuring security, compliance, and resiliency, particularly in mission-critical and vertical solutions. Their AI-assisted platform, Mitel CX, aims to create faster and more personalized customer interactions. With a strong focus on industries like healthcare, financial services, government, hospitality, and education, Mitel supports enterprises of all sizes with flexible and secure communications solutions.

📋 Description

• Serves as a technical implementation resource when custom solutions are part of Mitel product’s solutions deployment • Responsible for the selected elements of the solution lifecycle deployment potentially including design, development, testing, end user testing support, and in-service support • Assists the Custom Solution Integration Projects on an individual basis • Creating and getting customer approval of the Solution Design Document (SDD) • Develops the custom solution or reporting application based on approved SDD specification • Completes the installation of the custom solution system software and unit test • Provides system and end user support testing • Supports In-service time commitment per the Statement of Work • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers • Submit all paperwork associated with jobs including time spent per activity and weekly expense reports • Custom Contact Center Integration Solutions design and deployment • Custom Solutions design and deployment including Interfaces and Reporting • Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.) • Custom IVR Web Application Interfaces design and deployment • Additional responsibilities as the position requires.

🎯 Requirements

• BS degree +; BS in Computer Science Discipline preferred • 1-3+ years of custom solution developed software experience • Exposure to writing custom reporting experience • Knowledge in programming languages (SQL), system utilities, database structures and architecture for MS SQL • Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML • Agile development lifecycle experience a plus • Ability to handle multiple simultaneous projects of a simple to moderate level • Ability to work to deadlines on their own with limited supervision • Good customer service skills; good communication skills; and a solid work ethic • Ability to travel occasionally to customer’s site • Ability to work in a flexible schedule; the position supports nights and weekend implementation events • PC knowledge with MS Office product experience • Excellent English language speaking and writing skills

🏖️ Benefits

• Affordable Medical, Dental, Vision, Life and Disability Insurance • Matching 401(k) plan • Paid time off (holiday, vacation and sick) • Employee Assistance Program • Reward and Recognition Programs