Customer Support Technician

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🕒 June 13

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Mitto

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Mitto is a leading provider of omnichannel communication solutions, facilitating seamless interaction between businesses and their customers. Their platform supports various communication channels such as SMS, Voice, Viber, WhatsApp Business, and Facebook Messenger, enabling businesses to engage, notify, and verify their users across different touchpoints. Mitto offers robust APIs and integrative solutions that cater to developers and non-developers alike, supporting secure, scalable, and global communication strategies. By enhancing customer engagement, marketing, customer support, and security, Mitto empowers businesses to reach audiences effectively and maintain high levels of customer satisfaction.

📋 Description

• Actively provide support for companies and enterprises using our platform, helping them get the best experience from Mitto products • Receive inquiries from customers directly via email. Over 90% of our support inquiries are handled by email • Actively communicate with partners, and other Mitto tech teams to maintain platform stability • Provide insight and assistance to business teams regarding client needs, feature requests and general inquiries • Participate in creation of the new platform and product features • Provide in-depth support to all clients, no matter their size • Troubleshooting any quality degradation reported by other customers or departments • Maintain and expand technical knowledge across all Mitto products and services, tools, and processes

🎯 Requirements

• Higher education of Applied studies or Faculty (Computer science or IT-related field is a plus) • 2+ years experience within a Customer Support role (in the industry is a plus) • Fluent in written and spoken English & Spanish • Excellent problem solving and analytical approach and a high level of responsibility • Eager to learn new technologies , procedures or client's use cases • Strong ability to prioritize and multitask • Basic understanding of mobile services - technologies, protocols (SMPP, SS7) is a plus

🏖️ Benefits

• Supportive, engaging, and collaborative culture • Flexible working hours • Remote-first culture • Generous time off • 25 days of paid time off •