Customer Service Agent – Multilingual French, German, English

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🕒 January 13

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MKS PAMP GROUP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1963

💸 Finance

🛍️ eCommerce

🏦 Banking

Finance • eCommerce • Banking

MKS PAMP GROUP is an industrial and trading services group specializing in the precious metals business. Established as a family company over 60 years ago, it has grown into a global business with 13 offices in 11 countries. MKS PAMP provides financial and physical trading services, operating state-of-the-art precious metal refineries such as MMTC PAMP in India. The group also includes MTB, a leading distributor of bullion coins and bars in the United States, and GOLD AVENUE, an online retailer for buying, selling, and storing physical precious metals. MKS PAMP GROUP is known for its innovative approach, integrity, and strong partnerships, serving precious metals producers, users, and traders worldwide.

📋 Description

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.) • Take responsibility for customers' problems and track the requests accurately and efficiently • Manage orders from receipt to delivery • Maintain accurate records and document customer service actions and discussions • Maintain an orderly workflow according to priorities • Be the point of contact for the onboarding of new customers • Occasional translations or assistance to other services • Bring in ideas to improve the customer service experience

🎯 Requirements

• Multilingual Proficiency: Fluent in French, German AND a good command of a fourth language (English, Italian or Spanish) • Exceptional Communication Skills • Customer-centric Approach • Proven Customer Service Experience • Quick Thinking & Problem-Solving • Strong Multitasking Abilities • Tech-Savvy & Adaptable • Team Collaboration • Time Management & Organisation • Cultural Sensitivity

🏖️ Benefits

• Flexibility timetable • Join an awesome and passionate team • Work in Finance - Precious metals • Work from home