Flex Account Manager

🕒 March 31

⛰️ Colorado, Mississippi, +1 more states – Remote

⛰️ Colorado – Remote 🎸 Mississippi – Remote 🤠 Texas – Remote

💵 $64.7k - $120.4k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💸 Finance

Finance • Consulting • Insurance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Independently manage daily tasks and projects to maintain and enhance client satisfaction • Oversee client renewals, servicing, and potential terminations, ensuring all plan documentation, system records, and checklists are accurate and up to date • Manage client renewal processes by analyzing coverage needs and pricing, providing informed recommendations • Stay informed on IRS and Department of Labor regulations and industry trends, communicating updates to the team to foster knowledge sharing • Ensure adherence to standardized procedures and processes to deliver high-quality outcomes, support staff development through training, and maintain accurate record-keeping and technology use • Review and audit staff work for timeliness, quality, compliance, and system efficiency, proposing improvements as needed • Conduct audits of record-keeping systems and third-party card vendor systems • Address client and teammate inquiries related to administration, billing, claims, and problem resolution • Build and maintain strong client relationships, actively managing issues to retain clients, including coordination with other McGriff offices • Mentor and train teammates to promote effective service delivery • Provide administrative support for special projects and the development of new services as assigned • Participate in seminars, training, and carrier meetings to stay current on products and legislative changes • Support overall TPA practice revenue and client retention objectives

🎯 Requirements

• Knowledge of Flexible Benefits Client account management experience • Strong client relationship skills with excellent communication, service orientation, cooperation, and tact to resolve issues • Proven sales and upselling abilities within related industries • Demonstrated responsiveness, urgency, and professionalism • Positive and enthusiastic attitude • Proficiency in Microsoft Office Suite and Adobe • Ability to travel occasionally for benefit fairs, conferences and educational events

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid Work • Charitable contribution match programs • Stock purchase opportunities