Customer Success Assistant

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MMDSmart

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

🤝 B2B

☁️ SaaS

Telecommunications • B2B • SaaS

MMDSmart is a leading global cloud communications provider, offering high-quality voice and mobile messaging services through a robust CPaaS platform. They serve enterprises of all sizes, providing wholesale B2B communications solutions, including voice and SMS services, as well as retail messaging and voice services. Their product lineup features MessageWhiz, a proprietary conversion-based messaging platform, and they pride themselves on their award-winning customer service and secure APIs. With a network of partners worldwide, MMDSmart enables businesses to enhance communication with customers across various messaging platforms and call centers.

📋 Description

• Effectively communicate with existing and potential clients to deliver a great customer experience; • Deliver first line of support; investigate and find solutions for client queries; • Communication between clients and technical support departments; • Manage ongoing relationships: provide assistance and consultation services; • Analyze results and develop best practices for effective mobile messaging campaigns; • Provide periodic activity and progress reports;

🎯 Requirements

• Upper-Intermediate level of English; • Be self-motivated to develop rewarding commercial relations with our clients; • Great desire to learn and develop in this field;

🏖️ Benefits

• **Your Wellness:** Access to mental health programs, comprehensive medical insurance, and a sports card*. • **Your Happiness: **Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts. • **Your Development:** Benefit from free educational events & courses, and English classes with native speakers. • **Your Career:** Focus on your professional development in a supportive environment. • **Work-Life Balance:** Choose your working format – remote, office-based, or hybrid and engage in team-building activities.