Customer Operations Coordinator – Medical Device

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Maternal Newborn Health Innovations, PBC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

Healthcare Insurance • Pharmaceuticals • Science

Maternal Newborn Health Innovations, PBC is a mission-driven Public Benefit Corporation focused on enabling a gentle and safe way for obstetricians to assist the birth of newborns during prolonged, complicated labor. Their innovative product, OdonAssist™, features an inflatable 360-degree air cuff for assisted vaginal birth, marking a significant advancement in birth assistance technology after over a century. The company is committed to responsible, ethical, and sustainable practices aimed at reducing avoidable deaths and harm to mothers and newborns during childbirth-related complications.

📋 Description

• Manage customer orders from entry through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction. • Handle both commercial orders and sample shipments in line with sales agreements and internal policies. • Maintain CRM master data, including delivery addresses, invoicing addresses, and key contact information. • Coordinate with Sales, Supply Chain, logistics providers, and Finance to ensure product availability and efficient order fulfillment. • Proactively manage backorders and inventory exceptions. • Resolve order- and shipment-related issues promptly and professionally. • Oversee return and replacement processes. • Support the timely conversion of quotations into orders within internal systems. • Provide ad-hoc operational support to Sales and Clinical teams. • Coordinate sample shipments, demo devices, and special orders while ensuring compliance with internal procedures and customer requirements.

🎯 Requirements

• Fluent in English and French. • 3-5 years in order processing with logistics background in medical device. • Intermediate in Excel and dashboards, or eager to develop advanced proficiency. • Strong analytical ability to identify performance trends and contribute to continuous improvement.

🏖️ Benefits

• N/A