Intake Specialist

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Moaddel Law Firm

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

📋 Compliance

B2C • Compliance

Moaddel Law Firm is a Los Angeles-based immigration law firm that represents and defends members of the Latino community. For over 40 years the firm has provided bilingual, client-focused legal services including family petitions, green card/residence, citizenship and naturalization, deportation defense, U and VAWA visas, SIJS, and waivers. The firm emphasizes compassionate yet aggressive courtroom representation, confidential service in Spanish and English, and free case evaluations supported by a large team of experienced attorneys and staff.

📋 Description

• Evaluate calls from our Call Center and are the first point of contact for immigration clients seeking remedies • Conduct high-volume outbound and inbound outreach (50+ calls daily) • Qualify leads and identify viable opportunities • Convert inquiries into consultations and retain clients through effective sales techniques • Build trust with clients while handling sensitive and high-stakes situations • Maintain accurate records in CRM systems and sales pipelines • Meet and exceed daily, weekly, and monthly sales targets • Collaborate with internal teams to improve client experience and conversion rates • Uphold firm standards with professionalism, urgency, and empathy

🎯 Requirements

• Full professional fluency in English and Spanish (C1 level) • 2–3 years successful track record of phone sales experience • Experience in legal intake or immigration client consultations • Proven ability to close deals or convert leads into paying clients • Experience working in KPI or metrics driven environments • Strong communication and interpersonal skills • Ability to handle high call volume and multitask effectively • Tech savvy with CRM systems and remote communication tools • A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher) • Stable 10 Mbps connection to ensure smooth performance

🏖️ Benefits

• Performance-based monthly bonuses • Hiring Bonus for experienced Legal Intake Specialists