Director, Dealer Relations

Job not on LinkedIn

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $150k - $165k / year

⏰ Full Time

🔴 Lead

👔 Director

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Mobility

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🚗 Transport

👥 B2C

Transport • B2C

Mobility is an app-based electric motosharing service operated under the ACCIONA Movilidad brand that provides short-term, pay-by-the-minute motorcycle rentals across Spanish cities. Users download the app, register, locate and reserve nearby electric motorcycles, and choose from three driving modes (Standard, Custom, Xtra) with different top speeds; trips are charged per minute with optional minute bundles and a monthly flat-rate plan. The service emphasizes sustainability (electric motors powered by 100% renewable energy), city-focused operational and parking areas, 24/7 customer support, and vehicle features such as a large trunk with two helmets, USB ports, and selectable driving modes.

📋 Description

• Responsible for account and revenue retention and all aspects of dealer relationship management (customer success) within the territory • Responsible for launch planning, overseeing product implementation, providing direction and guidance to the Dealer Relations Managers/Specialists • Identify and capitalize on revenue generation (upsell) opportunities • Manage and report all identified KPIs including retention, revenue and operational metrics • Lead, coach and develop a team of 8-10 FTE’s • Primary contact for dealer management teams • Manages the overall client relationship and handles issues that have been escalated • Follows through to resolution, manages the overall service level agreements and conducts quarterly performance reviews • Propose additional services as appropriate and ensure that product changes, new features and releases are communicated through Dealer Relations team • Support company growth targets by generating new business referrals • Partner with Business Development team to achieve long-term company goals • Ensure employee engagement by cultivating his/her direct reports • Deliver training to team members as part of the onboarding process and ongoing growth development

🎯 Requirements

• Bachelor’s degree in Business Management, Marketing or a related field, or relevant work experience • 8 or more years of professional experience working in sales, marketing or customer service in a luxury automotive retail environment • Prior management experience leading and managing field teams • Significant experience working with CRM tools • Strong verbal and writing communication • Strong influencing skills • Ability to develop meaningful relationships • Negotiate effectively, finding win-win solutions in a non-confrontational way • Proactively solicit feedback • Regularly assess individual performance and adapt your work to achieve better results • Passionate, enthusiastic, can do attitude • Vested interest in the company’s success.

🏖️ Benefits

• In addition to base compensation, this role is eligible for an annual incentive plan • This role is eligible to receive additional S&P Global benefits