modal
1 - 10 employees
Founded 2018
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Hospitality
Modal is a conversational platform designed for hospitality brands, enabling efficient 1:1 communications between guests and staff. It integrates with various conversational channels such as Alexa and WhatsApp, enhancing customer experiences by allowing voice-activated services, real-time interaction, and insightful analytics. Modal aims to reshape customer service in the hospitality sector, making it more personalized and efficient through advanced conversation tools and AI-driven insights.
Business Designer
Job not on LinkedIn
🕒 March 31
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modal
1 - 10 employees
Founded 2018
🤝 B2B
🛍️ eCommerce
B2B • eCommerce • Hospitality
Modal is a conversational platform designed for hospitality brands, enabling efficient 1:1 communications between guests and staff. It integrates with various conversational channels such as Alexa and WhatsApp, enhancing customer experiences by allowing voice-activated services, real-time interaction, and insightful analytics. Modal aims to reshape customer service in the hospitality sector, making it more personalized and efficient through advanced conversation tools and AI-driven insights.
📋 Description
• Build a personal working relationship with client teams • Assist clients with setting up and navigating our solution • Set & track clear milestones for the clients • Review client’s complaints and concerns • Maintain a detailed understanding of our products and services • Build new success cases for driving conversational commerce • Optimize existing processes within the company • Create a streamlined reporting infrastructure
🎯 Requirements
• 2-3 years of experience in a customer success position • Exceptional ability to communicate and foster positive business relationships • Project management skills • Empathy, accountability, and personal organization • Background in E-Commerce, Online-Marketing, Marketing-automation, Customer service, Chatbots or similar • Speak English fluently & another European language would be awesome • Very good and quick technical understanding of software tools and how they work
🏖️ Benefits
• Invest deeply in your development • Compensate you well • Ensure this is the single best work experience of your life
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