ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Bilingual Customer Support, French/English – Music Streaming
🔥 0 minutes ago
🗣️🇫🇷 French Required
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Assist customers with account questions, billing inquiries, technical troubleshooting, and platform-related issues through inbound messaging in French and English • Manage 5–6 simultaneous customer conversations • Research and apply detailed workflows to resolve customer issues • Switch between multiple systems while maintaining accuracy • Balance speed, quality, and attention to detail in a fast-paced environment • Adapt to evolving policies and procedures • Navigate knowledge base articles and deliver exceptional customer experiences • Self-schedule production hours, including at least 12 hours on Saturday and/or Sunday • Complete an 8-week orientation period with specified Pacific Time hours
🎯 Requirements
• Previous experience providing customer support through high-volume inbound messaging • Experience managing at least 4–6 simultaneous chat conversations; experience managing 5+ chats is a strong plus • Ability to learn new systems and workflows quickly • Ability to solve complex customer issues while following detailed procedures • Exceptional attention to detail while multitasking • Ability to stay calm and organized in fast-paced environments • Professional and fluent communication in both French and English • Windows 11 or macOS Sequoia/Tahoe laptop or desktop • Willingness to install ModSquad security software and a two-factor authentication app on a mobile device • Webcam or smartphone capable of capturing clear photos • Stable broadband internet connection with minimum 25 Mbps • At least 8 GB RAM; 16 GB recommended • Dual monitors strongly recommended • Chromebook is not sufficient • Commitment to 40 hours per week during the 8-week orientation period • Ability to self-schedule a minimum of 25 hours per week, including 12 hours on Saturday and/or Sunday
🏖️ Benefits
• Fully remote work • Self-schedule a minimum of 25 hours per week • Pick your projects • Work with great people and leading brands • Equal Opportunity Employer
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