ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Bilingual Customer Support, French/English – Music Streaming
November 6
🗣️🇫🇷 French Required
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Respond to customer inquiries via inbound messages in both French and English • Help customers navigate the platform • Troubleshoot technical issues • Ensure customers have the best possible listening experience
🎯 Requirements
• Fluent in both French and English • Experience providing support through inbound messaging • Ability to handle 3-5 simultaneous chats • Familiarity with technical troubleshooting • Must complete language assessments in French and English • Dedicated laptop or desktop computer running Windows 10 or newer • Willingness to install ModSquad security software and a 2FA app • Access to a webcam or a smartphone capable of capturing clear photos • Stable broadband internet connection with a minimum speed of 25 Mbps • At least 8 GB of RAM • Dual monitors are strongly recommended
🏖️ Benefits
• Flexible work arrangements
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