ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Bilingual Customer Support, Italian/English – Music Streaming
November 6
🗣️🇮🇹 Italian Required
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• First point of contact for customers • Helping customers navigate the platform and troubleshoot technical issues • Ensuring customers have the best possible listening experience
🎯 Requirements
• Fluent in Italian and English • Experience providing support through inbound messaging • Ability to handle 3-5 simultaneous chats • Dedicated laptop or desktop computer running Windows 10 or newer • Willingness to install ModSquad security software and a 2FA app on your mobile device • Access to a webcam or a smartphone capable of capturing clear photos • Stable broadband internet connection with a minimum speed of 25 Mbps • At least 8 GB of RAM
🏖️ Benefits
• Work remotely • Set your own schedule • Pick your projects
Apply NowSimilar Jobs
October 15
Customer Support Specialist assisting Italian clients by managing inquiries and shaping the customer experience remotely at Naturida GmbH. Focus on solutions in a values-driven, remote work environment.
🗣️🇮🇹 Italian Required
🗣️🇩🇪 German Required