ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Bilingual Customer Support, Thai/English – Music Streaming
November 6
🗣️🇹🇭 Thai Required
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Respond to customer inquiries via inbound messages in Thai and English • Help customers navigate the music streaming platform • Troubleshoot technical issues for customers • Ensure customers have an optimal listening experience
🎯 Requirements
• Fluent in Thai and English • Passionate about music • Experience providing support through inbound messaging • Ability to handle 3-5 simultaneous chats • Dedicated computer running Windows 10 or newer • Willingness to install security software and 2FA app • Access to a webcam or smartphone for clear photos • Stable broadband internet connection with a minimum speed of 25 Mbps • At least 8 GB of RAM • Dual monitors recommended
🏖️ Benefits
• Remote work • Set your own schedule • Pick your projects • Work with top brands
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