ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Bilingual Customer Support – Turkish/English, Music Streaming
🔥 1 hour ago
🗣️🇹🇷 Turkish Required
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Assist customers with account questions, billing inquiries, technical troubleshooting, and platform-related issues through inbound messaging in Turkish and English • Manage 5–6 simultaneous customer conversations • Research and apply detailed workflows to resolve customer issues • Navigate knowledge base articles and multiple systems • Balance speed, quality, and attention to detail • Adapt to evolving policies and procedures • Deliver thoughtful, personalized customer experiences • Complete language assessments in Turkish and English during the interview process
🎯 Requirements
• Previous experience providing customer support through high-volume inbound messaging • Experience managing at least 4–6 simultaneous chat conversations; experience managing 5+ chats is a strong plus • Ability to learn new systems and workflows quickly • Ability to solve complex customer issues while following detailed procedures • Exceptional attention to detail while multitasking • Ability to stay calm and organized in fast-paced environments • Professional and fluent communication in Turkish and English • Windows 11 or macOS Sequoia/Tahoe laptop or desktop • Willingness to install ModSquad security software and a two-factor authentication app on a mobile device • Webcam or smartphone capable of capturing clear photos • Stable broadband internet connection with minimum 25 Mbps • At least 8 GB RAM; 16 GB recommended • Chromebook is not sufficient • Commitment to 40 hours per week during the 8-week orientation period • Minimum 25 self-scheduled hours per week during production, including 12 hours on Saturday and/or Sunday
🏖️ Benefits
• Fully remote work • Self-schedule a minimum of 25 hours per week during production hours • Ability to pick projects • Work with major global brands • Work with great people • Dual monitors strongly recommended for efficient work • Equal Opportunity Employer
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