ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Community Management Consultant – Polish/English Speaker
🕒 May 21
🗣️🇵🇱 Polish Required
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Brainstorm activities and content to inspire or grow community. • Design and execute content calendars and engagement scripts. • Create and report KPI’s to development team. • Manage and respond to customers through social media tools. • Work effectively with client and internal teams on communication. • Handle community crises or troubleshoot escalations. • Familiarity with GDPR, HIPAA, PII, and Trust & Safety policies.
🎯 Requirements
• Confidence and strength in localizing content from English to Polish. • Passion for anime and Japanese culture. • Proactive, self-starter independent contributor. • Strong problem-solving and creative writing skills. • Excellent communication skills. • Engaging and developing broad range of people and communities. • Active and professional experience with Facebook, Instagram, YouTube, TikTok. • Ability to execute community initiatives and measure results.
🏖️ Benefits
• Work remotely. • Set your own schedule. • Pick your projects. • Work with the best brands on the planet alongside great people.
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