Customer Support – Ticket Support – Gaming

🔥 12 hours ago

🌐 Brazil, Dominican Republic, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇩🇴 Dominican Republic – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Provide ticket-based customer support to gamers • Deliver exceptional customer service for a gaming brand • Solve customer problems quickly and efficiently • Navigate complex customer issues and share valuable insights • Follow company escalation policy • Self-schedule 20 hours per week, including 7 hours on Saturday and/or Sunday • Work within project hours of 4:00 AM–7:00 PM Pacific Time, with 9:30 AM–1:00 PM Pacific Time required • Adapt schedules to specific client needs as times may change

🎯 Requirements

• Experience with high volume customer service • Experience and fluency in English writing • Advanced typing skills, minimum 40 wpm • Experience with web-based research • Experience working with company escalation policy • Dedicated desktop or laptop computer running Windows 11 or later • At least 16 GB of RAM • Intel 13th Gen Intel Core or Intel Core Ultra processor, or AMD Ryzen 7000 Series or Ryzen 8000 Series processor, or newer • Dual monitors • Reliable high-speed internet connection with minimum download speed of 40 Mbps • High-quality headset with noise-canceling microphone • Quiet, distraction-free workspace suitable for handling customer calls • Willingness to install required ModSquad security software • Two-factor authentication (2FA) enabled on computer and mobile device • Availability for 20 self-scheduled hours per week, including 7 weekend hours within the required time slot • English writing fluency

🏖️ Benefits

• Self-schedule 20 hours per week • Primarily remote work • Opportunities to work on projects for well-known gaming brands • Networking with talented professionals • Equal Opportunity Employer