ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Director - Data & Development
Job not on LinkedIn
August 28
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• The Director of Data & Development is a leader with a passion for building high-performing teams and delivering innovative solutions. • Define and execute the strategic roadmap for data analytics, business intelligence, and system development, aligning with overall business objectives. • Oversee the design, development, and maintenance of scalable and secure data platforms, analytical tools, and enterprise-level development solutions. • Establish and enforce best practices for software development, data governance, data quality, and system architecture. • Collaborate with product, operations, and executive management teams to understand business needs and translate them into technical requirements and solutions. • Drive innovation by identifying and evaluating new technologies and methodologies to enhance data capabilities and application performance. • Manage project timelines, resources, and budgets to ensure successful delivery of initiatives. • Present findings, recommendations, and project updates to stakeholders across the company, adapting communication style to different audiences. • Lead, mentor, build, and manage a team of data personnel, including analysts, engineers, and scientists as well as full-stack developers, engineers, and architects.
🎯 Requirements
• Minimum of 10 years experience in technology leadership roles, with at least 5 years managing data and application development teams. • Significant experience with LLMs, machine learning, agentic AI, conversational AI, and the application thereof. • Significant experience building and refining data and large language models to enable us to build solutions that include artificial intelligence. • Proven experience in architecting and delivering complex data solutions and software development in a high-growth environment. • Deep expertise in data warehousing concepts, ETL/ELT processes, and modern analytic tools (e.g., Snowflake, Databricks, Fivetran, Thoughtspot, Tableau, Power BI). • Strong understanding of full-stack development principles, software architecture patterns, and agile methodologies. • Hands-on experience with SQL and proficiency in at least one modern programming language (e.g., Python, Java, JavaScript). • Experience with various transactional systems such as Salesforce, Hubspot, Sage Intacct, Workday, etc. • Share and work in accordance with our values. • Must be able to work in alignment with America’s time zones. • Exceptional leadership, communication, and interpersonal skills with the ability to inspire and motivate teams. • A real “MacGyver” when looking at solutions; truly understanding how out of the box thinking can deliver spectacular results with the incredibly flexible systems and processes we have in place. • Strong sense of personal accountability and the ability to work independently. • Ability to communicate expertly with and influence clients, colleagues, direct reports, and cross-functional stakeholders while working collaboratively. • High EQ and a sense of humor are required.
🏖️ Benefits
• We offer competitive benefits and most positions are remote.
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