ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Enterprise Data Analyst
Job not on LinkedIn
August 29
ModSquad
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Perform in-depth data analysis to uncover trends, patterns, and anomalies, providing clear and actionable insights for cross-functional teams and clients. • Build and maintain interactive dashboards and reports that make complex findings simple and impactful. • Collaborate with Product, Operations, and Executive teams to translate business questions into analytical solutions. • Partner with Sales, Marketing, and Services leadership to enhance engagement and business strategies with data-driven insights. • Contribute to growth measurement and optimization, aligning with our user and client roadmap. • Ensure data integrity and accuracy, working closely with the wider data team on quality initiatives. • Empower teams with self-service analytics tools and training. • Present findings and recommendations to stakeholders, tailoring communication for different audiences.
🎯 Requirements
• Bachelor’s degree (or equivalent experience) in data analysis, statistics, business intelligence, or related field. • 5+ years of experience in data analysis, reporting, and visualization. • Hands-on experience with GTM-focused tools like Salesforce, HubSpot, ZoomInfo, LinkedIn, GA4, and AI tools (Jasper, etc.). • Strong SQL skills for data extraction and manipulation. • Experience with modern analytics and visualization platforms such as ThoughtSpot, Sigma, Tableau, or Power BI. • Familiarity with data warehousing (Snowflake preferred). • Exposure to SaaS environments and transactional systems in high-growth companies. • Highly valued skills include familiarity and hands-on experience with GEO (generative SEO), GTM Journeys, Bowtie full funnel focus, Account-Based Marketing, and Winning by Design frameworks. • Excellent time management and organizational skills. • Strong communication skills with the ability to influence and collaborate across teams. • Creative problem-solver with a “MacGyver” mindset for building smart, flexible solutions. • High EQ, adaptability, and a sense of humor (must-have at ModSquad!).
🏖️ Benefits
• Flexible, remote-first environment • Collaborative global team culture • Opportunities for professional growth and development • Work with some of the most exciting brands in the world ✨
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