
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
🔥 1 minute ago
🌐 Ireland, Spain, +2 more countries – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
💕 Social Media Manager
👻 Ghost score 11%
🗣️🇫🇷 French Required
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10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
• Moderate social media engagement • Help market specific locations as attractive holiday destinations through a world-class marketing program and multiple platforms • Inform, engage, and inspire potential visitors through email, community forums, and social media • Provide proactive engagement across social media channels • Research and source relevant answers to questions in a timely manner • Handle sensitive situations with care • Cover weekends
• Social Media Engagement background • Passion for travel • English language proficiency • Excellent writing skills (grammar, spelling, punctuation) in English and French • Travel experience • Geographical knowledge of Ireland and places of interest on the island is a bonus • Ability to communicate tone creatively on social media • Empathetic approach to handling sensitive situations with care • Experience with Facebook, Twitter, YouTube, and Instagram • Experience with proactive engagement across social media channels • Experience with social media tools such as Conversational is a bonus • Professional community and forum experience • Ability to research and source relevant answers to questions in a timely manner • Flexible availability and willingness to pick up extra shifts at short notice is a plus • Experience exploring the island of Ireland is a plus • Dedicated laptop or desktop • Minimum of 8 GB RAM • Reliable internet connection • Willingness to install ModSquad security software • Willingness to enable two-factor authentication on both your device and mobile phone • Primarily seeking individuals located in the US or Europe • Weekend coverage required
• Part-time schedule of 10 hours weekly • Remote work arrangement • Opportunity to work on projects for top-tier global brands • Flexible availability and willingness to pick up extra shifts at short notice are a plus • Equal Opportunity Employer
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