Senior Business Analyst

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Collaborate with business areas to gather, analyze and document detailed requirements for ServiceNow projects; • Assess current business processes to identify improvement and automation opportunities via ServiceNow; • Partner with technical teams to design ServiceNow solutions that meet business needs and follow best practices; • Assist in configuring and customizing ServiceNow modules to meet business requirements; • Develop test plans, execute tests and validate ServiceNow functionality to ensure it meets business and technical objectives; • Provide training and support to end users, ensuring effective use of ServiceNow applications and features; • Maintain comprehensive documentation, including requirements, process flows, configuration changes and user guides; • Coordinate with project teams to ensure delivery and implementation of ServiceNow solutions within established timelines; • Identify and recommend opportunities to enhance ServiceNow capabilities and improve process efficiency;

🎯 Requirements

• Proven experience as a Business Analyst on the ServiceNow platform; • Experience with agile methodologies such as Scrum or Kanban; • Strong understanding of ITIL processes and frameworks; • Excellent analytical and problem-solving skills; • Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders; • Required: Bachelor’s degree in Business Administration, Information Technology, or a related field; • Preferred: Experience with ServiceNow configuration and customization will be considered an advantage; • Ability to manage multiple priorities and work in a dynamic environment; • Attention to detail with a focus on delivering high-quality solutions; • Strong organizational skills and ability to manage project timelines; • Certifications such as PMI Agile Certified Practitioner (PMI-ACP) or Professional Scrum Product Owner (PSPO) are a plus.

🏖️ Benefits

• Medical insurance for employees and dependents with national coverage (Bradesco or Unimed); • Dental insurance with national coverage; • Meal voucher or grocery allowance (employee’s choice); • Childcare assistance; • Life insurance for employees and dependents; • Gympass for employees and dependents; • EAP (Employee Assistance Program) offering Financial Assistance, Legal Assistance, Social Assistance and Psychological Assistance (24/7); • Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on fee packages and special rates with Itaú and Bradesco banks; • Payroll-deductible loan option with direct salary repayment; • Reimbursement program for certain external certifications; • Training: company provides a training and development platform with online and in-person courses covering soft skills, technologies and domains—over 15,000 topics; • Length-of-service recognition awards: rewards at 3, 5 and 10 years and every 5 years thereafter; • Employee referral bonus for each successful new hire; • Fit4Life — program to encourage physical exercise for employees, including scheduled online functional training; • International opportunities: depending on skills and business needs you may be eligible to apply for positions abroad (within and outside Latin America); • And more.