ServiceNow Developer – CMDB, Now Assist AI – Senior

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Develop, configure and maintain applications and solutions on the ServiceNow platform using JavaScript, HTML and platform best practices; • Configure and customize ServiceNow components, including Business Rules, UI Policies, Client Scripts, Data Policies, Workflows, Flow Designer and Service Catalog; • Implement and manage ITSM processes such as Incident Management, Request Management, Change Management and Problem Management; • Administer and evolve the CMDB, including configuration classes, relationships, asset discovery and data integrity; • Develop REST/SOAP integrations, APIs, custom endpoints and integrations with corporate systems and external platforms; • Create and enhance portals, workspaces, user interfaces and self-service solutions using Service Portal, UI Builder and Virtual Agent; • Implement automations, task routing, approval flows and operational process improvements; • Work on security, governance, access control and platform compliance initiatives; • Develop dashboards, reports, operational metrics, performance indicators and data certification processes; • Work with integrations and solutions involving AWS, Salesforce, Active Directory, Ansible, Tangoe and other enterprise platforms; • Produce technical documentation, execute unit and regression tests, support acceptance testing and production deployments; • Translate business requirements into technical solutions and collaborate with agile teams and stakeholders to deliver ServiceNow solutions; • Other routine responsibilities in the area.

🎯 Requirements

• Hands-on experience developing on ServiceNow across multiple modules; • Strong knowledge of CMDB, App Engine Studio and Service Portal; • Familiarity with Now Assist and Customer Service Delivery (CSD); • Proficiency in JavaScript, Glide API and REST/SOAP integrations; • Experience working in Agile/SCRUM teams; • Experience with ITSM, HRSD, ITOM, Discovery, Service Mapping and Now Assist; • Strong knowledge of ServiceNow administration and configuration management; • Ability to translate complex business requirements into technical solutions; • Experience with integration technologies and API development; • Required: Bachelor's degree (completed higher education); • Nice-to-haves: Certified System Administrator (CSA); • Certified Application Developer (CAD); • Certified Implementation Specialist (CIS) - ITSM, HRSD or CSM; • Now Assist certification; • Certified Technical Architect (CTA); • Micro-certifications such as Flow Designer, Virtual Agent or Performance Analytics; • Language: Advanced spoken English (there will be an interview stage in this language).

🏖️ Benefits

• Medical insurance for employees and dependents with national coverage (Bradesco or Unimed); • Dental insurance with national coverage; • Meal Voucher or Food Voucher (employee’s choice); • Childcare assistance; • Life insurance for employees and dependents; • Gympass for employees and dependents; • Employee Assistance Program (EAP) offering Financial Assistance, Legal Assistance, Social Assistance and Psychological Support (24/7); • Discounts and preferential rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on fee packages and preferential banking rates with Itaú and Bradesco; • Payroll-deductible loan option, with repayments deducted directly from the employee’s salary; • Reimbursement program for certain external certifications; • Training: access to a training and development platform with online and in-person courses covering soft skills, technologies and domains across more than 15,000 topics; • Service anniversary awards recognizing employee commitment and loyalty (3, 5 and 10 years and every 5 years thereafter); • Employee referral bonus for each successful hire; • Fit4life - program to encourage physical activity for employees, with scheduled online functional training sessions; • International opportunities: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America); • And more.