Account Manager

🕒 6 days ago

🏈 Alabama, Tennessee – Remote

🏈 Alabama – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Momentum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📡 Telecommunications

🏢 Enterprise

🔐 Security

💰 Private equity on 2018-04

Telecommunications • Enterprise • Security

Momentum is a global managed connectivity and cloud communications provider that delivers reliable internet connectivity, SD-WAN/SASE, and managed network services alongside cloud voice and collaboration solutions. The company offers Microsoft Teams phone integration, contact center, SMS/messaging, SIP trunking, and UCaaS migrations, plus security and network appliances from vendors like Cisco Meraki, Juniper, Arista, and Cato Networks. Momentum focuses on deploying and supporting enterprise-grade, global connectivity and communications for businesses and carriers, with one-provider setup, billing, and support.

📋 Description

• Serves as the customer advocate and is responsible for the overall satisfaction of the client • Actively involved in the management, retention and growth of your base of assigned customers • The AM is the primary contact for the customer and is accountable for managing expectations • Escalation point to facilitate problem resolution • Consistently provide excellent customer service to accounts • Consultatively ascertain client needs • Present client intelligence data to ensure a high-quality customer experience • Develop relationships with users, influencers, and decision makers within each organization • Collaborate with internal resources (Support, Implementation, Billing, Engineering) to ensure end-to-end customer satisfaction • Meet or exceed assigned sales and retention objectives

🎯 Requirements

• A four-year undergraduate degree is required • A minimum of two years’ experience in the Unified Communications industry is preferred • 2-3 years of Account Management experience is required • Ability to manage multiple tasks • Ability to thrive in a fast-paced environment • Handles stressful situations well • Highly motivated and results oriented • Plans and carries out responsibilities with minimal direction • Customer service oriented • Extremely detail oriented • Works well in a team environment as well • Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet • Familiarity with Salesforce.com or similar CRM tools is preferred • Demonstrated history developing relationships with C-level professionals • Documented experience exceeding sales quotas • Excellent communication skills including written communication, speaking and presentation development and delivery

🏖️ Benefits

• Employee must be available to work overtime as required • Regular in-office attendance is essential (i.e. is consistently at work and on time)