Merchant Success Manager

🕒 January 10

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Momnt

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Momnt is a company that provides innovative financing solutions for businesses and consumers. They offer a platform that simplifies the process of obtaining consumer loans for significant investments such as home improvement projects and healthcare procedures. Their service allows customers to receive pre-qualified financing and browse multiple loan offers, ensuring an easy, transparent, and affordable borrowing experience. Momnt serves a wide network of merchants and financial institutions, enabling them to increase sales and improve customer satisfaction through modern, embedded lending features.

📋 Description

• Serve as a trusted advisor to your assigned book of merchants, delivering proactive support and personalized guidance. • Responsible for nurturing and retaining a book of business and growing revenue within that book by identifying and overcoming merchant objections of offering our financing to consumers. • Conduct onboarding and training sessions to set new merchants up for success, plus ongoing education based on performance insights. • Actively engage merchants to increase platform usage, uncover upsell opportunities, and identify areas for growth. • Handle inbound and outbound communication via phone and email—resolving issues, answering questions, and building relationships. • Become an expert in Momnt’s products and services so you can recommend the best-fit solutions to each merchant. • Capture and relay valuable merchant feedback to internal teams to help shape product development and improve our offering. • Collaborate closely with Sales to pass along referral opportunities or expansion leads. • Log and maintain detailed notes in HubSpot to ensure accurate tracking and historical reference. • Test and iterate on outreach strategies (A/B testing, engagement campaigns) to continuously improve success metrics. • Provide first-line troubleshooting and escalate issues to appropriate teams as needed. • Contribute to special projects and team initiatives as required.

🎯 Requirements

• 1–3 years of experience in customer success, account management, retail banking • Confident with phone-based outreach and managing a high volume of contacts. • Proficient in written communication and documentation. • Comfortable presenting and leading conversations via phone or virtual meetings. • Adaptable, solution-oriented, and energized by a fast-paced, collaborative environment. • Familiar with CRM systems (preferably HubSpot) and modern productivity tools. • Must be authorized to work in the U.S./Sponsorships are not available.

🏖️ Benefits

• Corporate headquarters in Atlanta, GA • Periodic travel to Atlanta may be required.