Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇮🇩 Indonesia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MoneyGram

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

₿ Crypto

👥 B2C

💰 Corporate round on 2023-09

Fintech • Crypto • B2C

MoneyGram is a global payments and remittance company that operates one of the largest cross-border money-transfer networks combining digital reach with extensive cash access. Trusted by tens of millions of consumers, MoneyGram provides consumer remittances, retail cash payout and digital payment services across 200+ countries and territories with hundreds of thousands of retail locations and billions of digital endpoints. The company also integrates crypto and blockchain technologies—operating scaled stablecoin and crypto-to-cash/cash-to-crypto capabilities and participating as a Solana validator—to modernize and speed cross-border payments while remaining focused on consumer convenience and partner distribution.

📋 Description

• Serve customers and agents across phone, chat, email, and social media. • Provide accurate information regarding MoneyGram products, services, transactions, and policies. • Resolve customer inquiries and troubleshoot issues while delivering a positive and professional customer experience. • Process amendments, refunds, cancellations, and other transaction-related requests according to company procedures and regulatory requirements. • Verify customer information and follow security, fraud prevention, and compliance protocols. • Document customer interactions and actions in designated systems. • Escalate complex or sensitive issues as appropriate. • Apply problem-solving, communication, and de-escalation techniques to resolve customer concerns. • Meet quality, productivity, schedule adherence, and customer satisfaction goals. • Stay current on process, policy, product, and system updates.

🎯 Requirements

• High School Diploma or equivalent preferred. • Minimum one year of experience in customer service, contact center operations, retail, hospitality, banking, financial services, or a related field. • Strong customer service orientation with excellent verbal and written communication skills. • Effective decision-making and problem-solving abilities. • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. • Strong attention to detail and technical aptitude. • Ability to manage multiple priorities and customer interactions in a fast-paced environment. • Adaptability to changing processes, procedures, and technologies. • Ability to work independently while contributing positively to a team environment. • Professionalism and composure when handling challenging customer situations. • Fluency in English (written and spoken) is required. • Fluency in one or more additional European languages is highly desirable.