Operations Specialist

🔥 1 minute ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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MoneyGram

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

₿ Crypto

👥 B2C

💰 Corporate round on 2023-09

Fintech • Crypto • B2C

MoneyGram is a global payments and remittance company that operates one of the largest cross-border money-transfer networks combining digital reach with extensive cash access. Trusted by tens of millions of consumers, MoneyGram provides consumer remittances, retail cash payout and digital payment services across 200+ countries and territories with hundreds of thousands of retail locations and billions of digital endpoints. The company also integrates crypto and blockchain technologies—operating scaled stablecoin and crypto-to-cash/cash-to-crypto capabilities and participating as a Solana validator—to modernize and speed cross-border payments while remaining focused on consumer convenience and partner distribution.

📋 Description

• Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries • Oversee the reconciliation of unmatched settlements for assigned financial institutions • Research and analyze item exceptions for customers and the department • Serve as the key contact for financial institutions, addressing high-dollar adjustments • Collaborate with internal teams and external partners to identify and implement process improvements • Manage inventory levels at agent and supplier/warehouse locations

🎯 Requirements

• High School Diploma or GED required • Bachelor’s degree in finance, Accounting, Business, or related field preferred • 4+ years of experience in bank operations, partner support, or financial services • Experience in settlement reconciliation, inventory management, and troubleshooting technical issues • Previous experience with MoneyGram products, POS systems, or financial institutions preferred • Strong analytical and problem-solving skills with the ability to resolve complex financial issues • Experience with reconciliation processes, financial reporting, and settlement systems • Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat) • Detail-oriented with strong documentation and audit trail management skills • Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications • Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines • Strong understanding of financial regulations, audit requirements, and risk mitigation practices • Experience in driving process improvements and system efficiency