Pod Engagement Specialist

🔥 16 hours ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Monogram Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

⚕️ Healthcare Insurance

🤝 B2B

👥 B2C

Healthcare Insurance • B2B • B2C

Monogram Health is a leading multispecialty provider that delivers in-home, evidence-based care and benefit management for patients with complex, multiple chronic conditions, with a strong focus on chronic kidney disease and related metabolic, cardiovascular, pulmonary, and behavioral health needs. The company coordinates multispecialty clinical teams (nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care), provides 24/7 home-based support including home dialysis and medication management, and partners with payers and physician groups to improve outcomes, reduce hospitalizations, and lower costs.

📋 Description

• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date. • Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars. • Outreach patients with missed visits within the last 3 days to have visit rescheduled. • Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company. • Adheres to scheduling criteria when reassigning the patient to another clinician. • Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows. • May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule. • Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership. • Ability to work on site and to adhere to attendance standards.

🎯 Requirements

• High School Diploma or GED required. • Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required. • Demonstrated verbal and written communication skills to communicate effectively and professionally with patient, clinicians, and others within and external to the Company. • Ability to complete tasks within established timeframes. • Demonstrated ability to multi-task and to adjust to changing priorities. • Demonstrated technical proficiency to use and navigate through multiple systems (e.g., Salesforce, Athena, Microsoft Office Suite, Doxy), and use of multiple computer screens. • Ability to use critical-thinking skills to solve basic to moderately complex system and or staffing issues.

🏖️ Benefits

• Opportunity to work in a dynamic, fast paced, and innovative care management company that is transforming the delivery of kidney care. • Competitive salary • Comprehensive medical, dental, vision and life insurance • Flexible paid leave & vacation policy • 401(k) plan with matching contributions