Director, Managed Services

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MorganFranklin Consulting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🤝 B2B

📋 Compliance

🔒 Cybersecurity

💰 Venture Round on 2014-06

B2B • Compliance • Cybersecurity

MorganFranklin Consulting is a business consulting firm that addresses complex transformational challenges across various business aspects. The firm offers a wide range of services including accounting advisory, financial reporting, audit readiness, valuation, risk and regulatory compliance, and internal audit services. They also provide government contracting advisory, technology enablement, data analytics, ERP and CRM implementations, and managed IT services. Additionally, MorganFranklin Consulting specializes in transaction services, IPO readiness, M&A lifecycle management, finance transformation, and supply chain strategy. They offer cybersecurity solutions to protect systems against potential threats and assist companies with program and project management, business process reengineering, and organizational change management. With a focus on empowering organizations, the firm helps businesses harness technology to drive innovation and achieve strategic goals.

📋 Description

• Provide strategic leadership and direction for the Application Managed Services department, driving operational excellence and achieving service level agreements (SLAs). • Oversee the day-to-day operations of the various clients ensuring metrics are met. • Collaborate with Sales team and Practice Leaders on pricing proposals, statement of work documentation, and client presentations to drive business. • Establish, build and maintain executive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders. • Prepare case studies and present best practices at various conferences and to the internal team. • Develop and manage the application team budget, tracking gross margin and resource utilization to optimize operational efficiency. • Create, monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions as needed. • Evaluate new technology and provide recommendations on systems that could enhance team performance (i.e. time tracking, capacity, project management). • Provide regular reporting and presentations to leadership, highlighting performance, challenges, and recommendations for improvement.

🎯 Requirements

• 5+ years of experience as an Application Manager or relevant experience. • Managed Services experience preferred • Current Application Certification (i.e. Epic Ambulatory) • Bachelor’s degree or relevant experience

🏖️ Benefits

• Competitive salary with full benefits (medical, dental, vision, 401k, flex time off, and more)