Customer Success Strategist

July 28

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Morning Consult

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Media • Finance • SaaS

Morning Consult is a data intelligence company that provides proprietary, high-frequency survey data and analytics to deliver insights on public opinion and consumer trends. The company covers a wide range of topics including politics, economic trends, consumer behavior, and brand analysis. It provides reports and analysis on U. S. and global economic and political trends, consumer sentiments, and various other market insights. Their services are utilized for staying ahead with data-driven decisions in a rapidly changing world.

501 - 1000 employees

Founded 2014

📱 Media

💸 Finance

☁️ SaaS

💰 $60M Series B on 2021-06

📋 Description

•Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. •As a Customer Success Strategist, you will be a key partner to a diverse portfolio of clients. •You’ll blend consultative relationship management with product expertise to maximize value. •Manage a portfolio of accounts, develop tailored engagement strategies, and serve as a trusted advisor. •Play a critical role in identifying risks and opportunities, collaborating with internal teams. •Customer Success team members partner closely with clients to leverage the platform.

🎯 Requirements

•Bachelor’s degree or the equivalent combination of education and relevant experience. •4+ years of professional experience in customer success, account management, consulting, or a related client-facing role. •Experience with market research: understand core ICPs, including goals, motivations and industry challenges. •Experience managing a portfolio of accounts and driving measurable client outcomes. •Strong verbal and written communication skills; able to tailor messaging to different audiences and influence decision-makers. •Comfortable analyzing data and creating dashboards or reports to demonstrate value. •Proactive, strategic thinker who anticipates client needs and takes initiative to solve problems. •Able to maintain composure and structure in ambiguous or challenging situations. •Motivated by achieving both individual and team goals; open to feedback and continuous improvement. •Familiarity with SaaS platforms and/or data products is a plus. •Willing to take feedback, learn and grow; an ethos of continuous self-improvement.

🏖️ Benefits

• We are committed to a work environment that is inclusive to all and free of discrimination. • We target the midpoint of our salary ranges for new hire compensation. • This role is eligible for additional variable compensation and an equity grant. • Morning Consult will provide reasonable accommodations for qualified individuals.