Service Delivery Manager

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🔥 11 minutes ago

🌐 Portugal, Greece – Remote

🇵🇹 Portugal – Remote 🇬🇷 Greece – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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MORO TECH

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

📦 Logistics

💼 Consulting

Automotive • Logistics • Consulting

MORO TECH is a company providing business transformation solutions aimed at delivering long-term impact and accelerating the evolution of organizations. With expertise in strategic consulting, business planning, financial management, digital transformation, and product ideation, they focus on technology-enabled solutions that facilitate data-driven decisions to enhance competitive advantage. As a member of MORO GLOBAL, a multinational business conglomerate, MORO TECH leverages cutting-edge technologies to enable seamless collaboration and foster innovation in the digital economy.

📋 Description

• Coordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions. • Support internal IT operations, including onboarding, offboarding, assets, access, service requests, and controls. • Analyse processes, identify pain points, and design clearer, more efficient workflows. • Lead or support Kaizen and continuous improvement initiatives across IT and service delivery projects. • Prepare operational reports, dashboards, status updates, meeting materials, and management summaries. • Gather data from tools, tickets, meetings, and stakeholders to support decisions. • Define and track KPIs, SLAs, risks, action plans, and improvement measures. • Prepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments. • Coordinate with technical teams to clarify priorities, remove blockers, and make progress visible. • Support prioritisation of requests, projects, incidents, improvements, and operational tasks. • Document processes, decisions, responsibilities, and ways of working. • Translate operational or technical topics into clear business language for stakeholders and management. • Facilitate workshops, follow-ups, retrospectives, and problem-solving sessions. • Challenge inefficient ways of working and propose practical improvements. • Help ensure IT work is structured, measurable, and aligned with company priorities.

🎯 Requirements

• 2-5 years of experience in business analysis, service delivery, IT operations, project coordination, or process improvement. • Ability to translate business needs into clear requirements, actions, processes, or reports. • Experience documenting processes, workflows, requirements, decisions, and action plans. • Analytical mindset, with the ability to structure problems and recommend improvements. • Good understanding of IT operations, service management, or project delivery. • Ability to work with technical teams and communicate clearly with non-technical stakeholders. • Strong organisation, prioritisation, follow-up, ownership, and accountability. • Comfort preparing reports, summaries, business cases, and management-level materials. • Ability to facilitate meetings, clarify next steps, and ensure actions are tracked to completion. • Strong communication skills in English, both written and spoken. • Proactive mindset and willingness to challenge inefficient processes constructively. • Ability to operate in a dynamic environment with multiple priorities and stakeholders. • Comfort working with data, metrics, KPIs, and operational reporting. • Strong attention to detail and ability to bring structure to ambiguity. • Nice to have: Experience with ITSM tools such as Jira Service Management, or similar platforms. • Familiarity with Agile, ITIL, service management, incident management, change management, or problem management practices. • Experience with Kaizen, Lean, process optimisation, or operational excellence. • Experience preparing business cases, cost-benefit analysis, or investment justifications. • Experience with Microsoft 365, SharePoint, Teams, Planner, Power BI, Excel, Visio, or Power Automate. • Experience working in technology, software, consulting, automotive, engineering, or other complex operational environments. • Experience coordinating distributed teams or multi-country stakeholders. • Basic understanding of automation, workflow design, data analysis, or low-code tools. • Experience supporting technical managers, service delivery managers, IT managers, or engineering leads. • Ability to create clear documentation, process maps, dashboards, and executive summaries.

🏖️ Benefits

• A competitive compensation package that grows with your impact. • Annual Performance and Salary Reviews to celebrate your progress. • Monthly Meal Vouchers to fuel your creativity. • Premium Private Health Coverage for you and your family. • Extra vacation days to recharge and explore. • Yearly training budget to master new skills. • Cutting-edge tech setup with optional upgrades to customize your gear. • Structured growth plans and regular progress check-ins.