Patient Enrollment Representative

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Mosaic Pharmacy Service

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51 - 200 employees

Mosaic partners with health plans, health systems, and physicians to deliver outstanding pharmacy care to medically complex and vulnerable patients.

📋 Description

• Interact by phone with prospective patients interested in learning more about Mosaic and how to enroll • Make an average of 120 outbound calls per day to educate, inform, and answer questions about available services, enroll patients in the program, and schedule an onboarding call • Clearly communicate the value of the service to patients, ensuring they understand the commitment and steps to becoming a Mosaic patient • Maintain a positive, professional, and enthusiastic tone on every call • Meet departmental performance metrics including outbound calls, average appointments scheduled, and schedule adherence • Escalate patient complaints to the appropriate supervisor • Track and record patient interactions/outcomes, scheduling enrollment appointments in Mosaic’s systems • Respond to inbound calls from prospective or current patients, addressing inquiries accordingly • Make follow-up calls as needed to reschedule patients and confirm appointments • Collaborate with providers to review the status of patient onboarding

🎯 Requirements

• High School Diploma, GED, or equivalent is required • At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required • Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-tasking on calls strongly preferred • Bilingual/English+Spanish fluency is a plus.

🏖️ Benefits

• Annual accrual 160 hours of Paid Time Off • 401(k) Plan with employer matching contribution • Health, dental, vision insurance • Health savings account (HSA) • Life insurance • Quarterly incentive program