Motion (YC W20)
SaaS ⢠Productivity ⢠Artificial Intelligence
Motion is an AI-powered productivity platform that automates and optimizes scheduling, task management, and project planning for individuals and teams. It helps increase productivity by providing personalized, dynamically updated schedules that prioritize tasks, manage deadlines, and limit unnecessary meetings. Motion integrates with major calendar systems and supports collaboration for work teams across various industries such as marketing, IT service, and real estate management. Known for its unique 'Happiness Algorithm', Motion aims to maximize user satisfaction and focus by streamlining task prioritization and scheduling, making it a comprehensive tool for managing both professional and personal responsibilities.
Customer Support Representative
February 10
đˇđ´ Romania â Remote
âł Contract/Temporary
đ˘ Junior
đĄ Mid-level
đ Customer Support
đŤđ¨âđ No degree required
Motion (YC W20)
SaaS ⢠Productivity ⢠Artificial Intelligence
Motion is an AI-powered productivity platform that automates and optimizes scheduling, task management, and project planning for individuals and teams. It helps increase productivity by providing personalized, dynamically updated schedules that prioritize tasks, manage deadlines, and limit unnecessary meetings. Motion integrates with major calendar systems and supports collaboration for work teams across various industries such as marketing, IT service, and real estate management. Known for its unique 'Happiness Algorithm', Motion aims to maximize user satisfaction and focus by streamlining task prioritization and scheduling, making it a comprehensive tool for managing both professional and personal responsibilities.
đ Description
⢠Are you tech-savvy with a keen interest in enhancing customer experiences? ⢠As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement. ⢠Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements ⢠Leverage knowledge base to efficiently address common customer queries ⢠Identify and escalate technical issues, prioritizing customer satisfaction ⢠Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue ⢠Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed
đŻ Requirements
⢠Solid written and spoken English ⢠2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution ⢠Commitment to a 40-hour workweek, beginning at 8:00pm Eastern European Standard Time ⢠Genuine enthusiasm for delivering unparalleled customer service ⢠An independent spirit thriving in a remote, dynamic setting ⢠Sharp analytical and critical thinking abilities ⢠Adaptability, coupled with a receptivity to feedback ⢠Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
đď¸ Benefits
⢠Attractive compensation with structured pay reviews every six months ⢠Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles ⢠A culture that values internal growth and promotion ⢠A vibrant, collaborative, and innovative working atmosphere ⢠Respect for your time with a swift and transparent interview process
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