Education Consultant – Technical Content Manager

2 days ago

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Motive

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Transport • Artificial Intelligence • Enterprise

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

1001 - 5000 employees

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Manage the internal support ticket queue (e.g., Jira) for all content maintenance requests. • Take ownership of tickets routed from product teams and assess the necessary actions to update the content. • Review product change documentation, fact sheets, and other supporting resources to understand the scope of a feature, UI, or UX change. • Execute updates, fixes, and changes to existing customer-facing educational materials, including training decks, articles, and documents. • Ensure all customer-facing educational materials are correct and that the product's message translates properly and accurately into the educational decks and articles. • Adhere to existing templates, designs, and brand standards for all materials. • Support the curation and maintenance of the new asset catalog using multiple content management processes and tools

🎯 Requirements

• 3+ years of experience in technical writing, documentation, or content management, preferably in a SaaS or technology-driven organization. • Proven ability to translate complex technical concepts and product updates into clear, concise, and user-friendly content for customer-facing materials. • Strong command of technical documentation principles, including information architecture, version control, and structured authoring practices. • Experience managing content maintenance workflows using ticketing or project management systems (e.g., Jira, Asana, or Trello). • Advanced proficiency in editing and updating materials across multiple content formats (knowledge base articles, decks, guides, and support documentation). • Excellent attention to detail and consistency in adhering to templates, writing standards, and brand voice. • Ability to interpret product release notes, UX/UI changes, and technical specifications to assess and implement accurate content updates. • Familiarity with content management systems (CMS) and documentation tools such as Confluence, Google Workspace, Seismic, or similar platforms. • Strong collaboration and communication skills to work effectively with product, enablement, and design teams. • Highly organized, self-motivated, and proactive, with the ability to prioritize and deliver multiple content updates simultaneously under tight deadlines.

🏖️ Benefits

• Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.