Implementation Consultant

November 20

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Motive

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Transport • Artificial Intelligence • Enterprise

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

1001 - 5000 employees

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers. • Guide new customers through initial hardware/software/setup and system training to ensure a timely and successful onboarding/product adoption Monitor customer progress and activities to ensure adoption and timely activation. • Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience. • Handle a large volume of phone conversations and email inquiries. • Build customer loyalty by delivering exceptional customer service

🎯 Requirements

• 3+ years prior experience in a customer-facing role (sales or support) • Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans. • Demonstrate a clear understanding of what success looks like for customers and Motive. • Effective listening and problem-solving skills. • Excellent communication (both written and verbal) and presentation skills. • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism. • Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus. • Experience with fintech and spend management technology is a plus. • Ability to build and maintain relationships with clients and their key personnel. • Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on it. • Strong business background including project management, account management, problem-solving, business planning, and analytical skills. • Receptive to feedback, willingness to learn and embrace continuous improvement

🏖️ Benefits

• Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.