Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
Maintenance Support Engineer
Job not on LinkedIn
November 25
Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
📋 Description
• Be the company face towards our customers for any query they might have • Provide best in class technical support and troubleshooting assistance to clients. • Address and resolve issues promptly to minimize downtime and ensure client satisfaction. • Collaboration with Professional Services to schedule field upgrades or patches that may address the issue • Engagement with product R&D for deeper analysis • Creation of knowledge base articles for internal and external use • Conduct informal training sessions with internal employees to capture and share lessons learned • Stay current with industry trends, emerging technologies, and best practices. • Contribute to the continuous improvement of our products, services, and processes.
🎯 Requirements
• 12+ years of experience in a technical support, professional services or similar role within the software industry. • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • Relevant certifications are a plus. • Proficiency in software implementation, system integration, and technical support. • Familiarity with programming languages (e.g., Java, Python, SQL), APIs, and data integration tools. • Strong analytical and problem-solving abilities. • Ability to diagnose and resolve complex technical issues. • Excellent verbal and written communication skills. • Ability to convey technical information to non-technical audiences clearly and concisely. • Fluent in English. • Previous experience with our Home Device Manager or IMPACT product is a plus. • Willingness to be part of a 24x7 on call rota.
🏖️ Benefits
• N/A
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