Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
Manager, Winback Team
Job not on LinkedIn
21 hours ago
Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
đź“‹ Description
• Manage the daily operations of the winback motion across metric pacing, productivity, and process adherence. This will include the management of a live inbound case queue. • Maintain insightful reporting to guide decision-making and communicate team progress and attainment to upper management • Coach and support skill development regarding customer success attributes, risk mitigation strategies, soft skills, knowledge attainment, and daily workload management techniques • Gain a strong understanding of our product mix and how it generates value for our customers • Resolve customer escalations by thoroughly investigating issues, developing solutions and managing these situations through resolution • Coordinate and collaborate cross-departmentally to identify, develop, and launch process enhancements and departmental initiatives
🎯 Requirements
• 3+ years of experience in a customer-facing experience in consulting, customer success, sales or support roles • Ability to manage and influence through persuasion, negotiation, and consensus building with both internal and external stakeholders • Demonstrated ability to achieve business goals through the management of performance objectives • Strong empathy for customers while possessing a deep understanding of revenue and growth in a SaaS business • Proven decision-making and problem-solving abilities • An enthusiastic, positive, solution-oriented and creative leader with the ability to inspire others • Demonstrates a desire for continuous learning and improvement
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