Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
Senior Collections Specialist
Job not on LinkedIn
November 12
Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
📋 Description
• Execute Tier 2 payment processing and Credit application and investigations in Zuora (e.g., check/ACH applications, initial payment failure cases), resolve successful payment cases, and close the loop in the system-of-records with accurate audit trails. • Manage and resolve a broad range of operational collection cases (e.g., invoice breakdowns, customized invoicing, payment plan set-ups within guidelines, ACH returns follow-through, Vendor Finance payments and reconciliations), escalating per SOPs when needed. • Drive timely, consistent customer outreach (email/phone/portal) for MPF/returns cases and aging follow-up, adhering to team SLAs (e.g., 3-hour email response on assigned cases) and cadence standards. • Analyze portfolio/aging, identify trends affecting payment success/failures, and share actionable insights and recommendations with team leads to improve outcomes and recovery speed. • Contribute to process documentation and SOP refinement; recommend small-scale optimizations that increase operational efficiency and data quality. • Collaborate cross-functionally (Sales, Customer Service, Finance, Billing) to remove routine blockers and ensure clean invoicing, correct ownership, and timely case resolution. • Participate in quality reviews and feedback loops; maintain high standards of communication hygiene, case notes, and compliance (e.g., PCI considerations, record completeness). • Support onboarding/buddy activities for L2/L3 peers by sharing best practices, templates, and system tips when requested by team leads.
🎯 Requirements
• 2–4 years in collections operations, A/R, or a related customer-facing finance role; SaaS/Quote‑to‑Cash exposure is advantageous. • Strong communication, negotiation, and problem‑solving skills; exercises sound judgment within established frameworks and escalation paths. • Analytical mindset with the ability to interpret portfolio/aging data and surface standard improvements to process and tooling. • Collaborative and reliable partner to adjacent teams; consistent with documentation and SOP adherence.
🏖️ Benefits
• Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
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