Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
Senior Collections Specialist, Returns
Job not on LinkedIn
November 3
Motive
Transport • Artificial Intelligence • Enterprise
Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.
đź“‹ Description
• Oversee device status of accounts by researching and resolving any outstanding inconsistencies and errors. • Reaching out to customers on outstanding equipment returns. • Consistent maintenance of return of equipment data of customers as per RMA policy. • Analyze subscription documents and other data for accuracy and completeness, acquiring missing or correct data when necessary. • Create invoices and Issuing RMAs. • Review Returns process and recommend improvements where possible. • Ensure proper period cut off for month end close procedures. • Be the point person to answer RMA related support cases. • Provide accurate and timely reporting. • Work closely with other functional teams to ensure data quality and consistency. • Comfortable working with spreadsheets, internet applications and ERP systems. • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
🎯 Requirements
• 1-2 years of experience in a Customer facing or conflict resolution role. • Independent self-starter and adaptable in a fast-paced and changing environment. • Excellent communication skills (written and verbal) (Fluent verbal accent). • High level of attention to detail. • Ability to work well with ambiguity, solve problems and think on your feet. • A good command of Excel and Google Sheets. • Comprehensive knowledge of Zuora is a plus. • Expertise in Salesforce.com is a plus.
🏖️ Benefits
• Creating a diverse and inclusive workplace is a core value. • Equal opportunity employer.
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