Senior Technical Support Engineer – Spanish

🔥 0 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support • Train, educate, assist, and provide guidance to employees within Support and across the company as needed • Identify and alert stakeholders about larger issues and trends • Understand the magnitude and scope of issues before escalating to the Technical Lead/Engineering • Exceed customer expectations regarding quality, timeliness, documentation, resolution, and customer experience • Resolve support issues related to Motive's products • Investigate errors or bugs using available data and tools • Report inconsistencies and bugs to the Technical Lead/Engineering through Jira • Analyze data to assess issue impact and prevalence and determine root causes • Use engineering tools to modify erroneous user/driver data • Provide constructive feedback to Tier 1 agents and assist with technical questions • Build customer relationships through phone, chat, and email communication

🎯 Requirements

• Fluent in speaking Spanish and English (US) • Skilled in written communication in Spanish and English • 2–3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles • Familiarity with the software development process and tools for a SaaS-based product • Technical knowledge and troubleshooting skills • Willingness to learn and excel • Ability to perform in-depth root cause analysis • Basic knowledge of SQL and Python is a plus • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations • Employees must be authorized to receive access to Motive products and technology

🏖️ Benefits

• Equal opportunity employer • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices