Technical Account Manager – Mid-Market, Commercial

🔥 46 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Provide white-glove service, technical support, and executive-level communications to customers • Proactively review a book of accounts • Resolve escalated technical support cases, conduct issue escalation, recommend training, and communicate procedural and status updates • Determine technical issue resolutions involving underlying data, hardware, or processes while minimizing user disruption • Investigate errors and bugs, determine root causes, trace data inconsistencies, and report issues to Engineering • Build and execute SQL queries for emerging issues and account problem identification • Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts • Own account success metrics and orchestrate end-to-end case resolution • Build and maintain relationships with customers' technical contacts • Gather updates on upcoming releases to ensure seamless customer experiences • Oversee Support activities for assigned accounts at a macro level • Create, follow, and improve account documentation • Participate in an on-call rotation and facilitate customer upgrades and change management outside normal working hours • Collaborate with Product, Engineering, and other teams on product requirements, enhancements, process improvements, and industry best practices

🎯 Requirements

• Minimum 2 years of experience in Technical Support or equivalent account ownership/Support structure • Excellent customer communication skills in written, live chat, conference call, and in-person formats • Experience assessing bespoke and deeply complex custom configurations affecting usability and customer workflows • Experience addressing customer escalations and relaying concise, efficient stakeholder updates • Strong analytical and problem-solving skills; ability to manage critical and complex issues in high-pressure environments • Experience with hardware devices, firmware upgrades, change management, and related testing practices • Experience with third-party integrations such as Transportation Management or Fleet Maintenance systems • Familiarity with advanced troubleshooting using APIs, Python, DataDog, SQL, and code review • Deep hardware fault analysis skills, trend identification, field-failure prevention, and root cause analysis • Technical educational background; Computer Science or Engineering qualifications or equivalent professional experience preferred • Motivated to learn and go above and beyond • Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations • Availability for on-call rotation and outside-normal-hours customer upgrades and change management

🏖️ Benefits

• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices • Equal opportunity employer committed to a diverse and inclusive workplace

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