Technical Account Manager – Strategy

🕒 July 20

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts • Build and maintain proactive partnerships with technical contacts at assigned accounts • Create, maintain, and improve account-specific technical documentation • Maintain a macro-level understanding of account business needs and support activities • Exceed benchmarks for response quality, timeliness, and customer satisfaction • Operate and drive account health campaigns for the customer portfolio • Build internal and external relationships to resolve technical issues across organizational levels • Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption • Use data tools to trace inconsistencies and bugs and report findings to senior technical teams • Own end-to-end resolution of escalated cases • Own troubleshooting, identification, and resolution of assigned customer issues • Monitor upcoming product releases and ensure seamless customer transitions • Advocate for customers in Motive beta programs • Create SQL-based queries to identify and address emerging technical issues • Participate in on-call rotations and provide off-hours assistance for upgrades and change management

🎯 Requirements

• 1 to 2 years of experience in Technical Support with a permanent employment status • Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset • Full professional fluency in spoken and written English • Exceptional communication skills across written, live chat, video conference, and in-person mediums • Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations • Ability to work effectively in a professional, cross-functional environment • Advanced analytical skills across hardware, APIs, and databases, using SQL and log parsing • Experience managing hardware fault analysis, firmware upgrades, and change management practices • Deep familiarity with Motive’s Compliance, Asset, and Safety product areas • Familiarity with third-party systems, including Transportation Management Systems (TMS) or similar platforms • Strong understanding of API-based troubleshooting • Ability to identify technical trends and implement solutions that prevent field failures • Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows • Strong analytical skills for managing critical escalations in high-pressure environments • Technical degree in Computer Science or Engineering preferred, or equivalent practical experience • Willingness to participate in an on-call rotation and work outside standard hours for customer upgrades • Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations • Employees must be authorized to receive access to Motive products and technology

🏖️ Benefits

• Equal opportunity employer • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices