Winback Specialist, Spanish

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

Transport • Artificial Intelligence • Enterprise

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• The Winback Specialist - Spanish is responsible for relationship building with Motive customers. • This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers. • Handle a large volume of phone conversations and email inquiries in both English and Spanish. • Maximize customer lifetime value and minimize pay-fail churn risk while increasing overall customer satisfaction. • Build quick rapport with customers and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions. • Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations.

🎯 Requirements

• Professional fluency in both Spanish and English (written and verbal) is required • 2+ years prior experience in a customer-facing role (sales and/or support) • Strong ability to build and maintain customer relationships • Effective listening and problem-solving skills • Excellent communication and presentation skills in both languages • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism.

🏖️ Benefits

• Health insurance • Professional development opportunities