Customer Support Specialist, Level II

November 21

Apply Now

Receive Emails with Similar Jobs

Motive

WebsiteLinkedInAll Job Openings

eCommerce • Automotive • SaaS

Motive is a provider of streamlined, high-performing dealer websites designed to enhance customer experience in the automotive industry. With a user-friendly interface, it allows dealers of various sizes to easily manage and scale their online presence. Motive offers integrated conversion tools and a vehicle discovery experience, making it a valuable solution for automotive dealerships looking to improve their digital operations.

11 - 50 employees

Founded 2020

🛍️ eCommerce

☁️ SaaS

💰 $806k Seed Round on 2022-11

📋 Description

• Be part of a small, focused team • Provide excellent customer support via email, phone, and Slack • Collaborate with teammates in managing a ticket queue of incoming customer requests • Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations • Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements • Contribute to the maintenance and evolution of support resources and documentation. • Assist the Customer Success team on account review calls via Zoom with clients

🎯 Requirements

• 2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, startup, or SaaS organization • Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers • A customer-first approach to problem-solving • Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small • Familiarity with customer support software and tools such as Pylon, Zendesk, etc • Ability to work independently and as part of a team • A positive attitude and a willingness to learn and adapt.

🏖️ Benefits

• Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums. • For employees’ dependents, Motive covers 50% of their insurance premiums.