AI Application Specialist

🕒 May 12

🤠 Texas – Remote

🤠 Texas – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Own the agent build for new customer deployments for Non-Emergency Call Agent offerings. • Take an agency's policies, SOPs, and call patterns and turn them into the behavior of an AI agent. • Lead agent build end to end for assigned customer deployments • Run SOP workshops with customer ops leads to map call types, triage logic, escalation rules, and transfer destinations • Translate phone trees, training manuals, and call recordings into executable agent behavior through structured prompts and configuration • Iterate prompts and agent logic against UAT feedback and live-call learnings • Partner with the Project Manager on weekly customer check-ins. • Run QA on agent behavior post-go-live • Contribute to and improve Hyper's standard SOP library across deployments • Coordinate with Integration Engineering on telephony, SSO, and CAD integration handoffs

🎯 Requirements

• 3+ years in a technical, customer-facing role: solutions engineering, implementation engineering, prompt engineering, applied AI/ML, or similar • Legal authorization to work in the U.S. indefinitely is required. • Must be able to obtain background clearance as required by government customer. • Demonstrated fluency with LLMs and prompt engineering. • Strong written communication. • Comfort working in ambiguity and iterating fast against real customer feedback • Experience facilitating technical workshops or discovery sessions with non-technical stakeholders • Public safety, 911, or contact center background preferred • Telephony, SIP, or CCaaS fluency preferred • Experience with agentic AI systems beyond conversational chatbots preferred • Background in regulated or mission-critical industries (healthcare, aviation, public sector) preferred

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!