Customer Success Manager

November 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Motorola Solutions

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Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. • Success defined by the customer deriving continuous value from RapidDeploy's Lightning product. • Work with key executives to plan for a successful, long-term and fruitful relationship. • Partner closely with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer for product roadmap enhancements.

🎯 Requirements

• 3 + years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments • Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs • Experience working with and driving end-user adoption of mobile applications a strong plus • Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general • Passion for using technology to make a difference in people’s lives, and ideally some exposure or personal interest in emergency services and Public Safety • Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations • Demonstrated creativity with customer engagement and problem solving • Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers’ pain-points to internal RapidDeploy teams • Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization • Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact • Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave and more!