Field Service Representative I – III

🕒 May 26

🌲 North Carolina, Maryland, +1 more states – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $71k - $100k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions. • Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges. • Collaborate with the Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies. • Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization. • Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements. • Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations. • Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. • Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.

🎯 Requirements

• High School Diploma/GED required; technical degree preferred. • Minimum 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. • Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems. • Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously. • Exceptional written and verbal communication skills. • Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire. • Must be a U.S. Citizen due to clients under U.S. government contracts.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!