Global Manager – Service and Lifecycle Consulting

November 26

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+2 more states

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ❄️ Minnesota – Remote

💵 $165k - $172.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Motorola Solutions

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Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Provide visionary leadership and direction for a team of 5 global lifecycle services, aligning strategies with overall business objectives and market demands. • Recruit, develop, and mentor a high-performing global team of service professionals, fostering a culture of excellence, innovation, and continuous improvement. • Establish and monitor key performance indicators (KPIs) for the global lifecycle services team, ensuring consistent achievement of service delivery, customer satisfaction, and financial targets. • Strategically allocate resources across global service initiatives, optimizing operational efficiency and maximizing return on investment. • Drive the continuous improvement of global service delivery processes, leveraging best practices and technological advancements to enhance efficiency and effectiveness. • Serve as a critical strategic interface with sales and service leadership, influencing global strategies and ensuring seamless alignment between service offerings and sales initiatives. • Provide executive leadership with deep market insights, competitive intelligence, and customer feedback to inform strategic decision-making and drive product and service innovation. • Foster strong collaborative relationships with sales, product, and engineering leadership to ensure integrated service solutions that meet evolving customer needs and market opportunities. • Actively contribute to the formulation and execution of the global service strategy, translating high-level objectives into actionable plans for the lifecycle services team.

🎯 Requirements

• Bachelor's Degree or a minimum of 10 years of combined experience in engineering, services, or sales. • High level of understanding of the configuration and operation of ASTRO25 and Dimetra LMR systems. • Demonstrated ability to communicate effectively with diverse audiences, from customer technical representatives to C-Suite executives. • Knowledge of XaaS business models and concepts. • Solid understanding of financial P&L concepts. • Financial modeling acumen (e.g., amortization schedules, net present value, margins, revenue recognition, discounted cash flow, etc.). • A creative and innovative thinker who enjoys challenging the status quo. • An individual contributing leader with proven skills in driving organizational change. • A demonstrated ability to influence others to adopt new business methods. • Expertise in financial analysis and business case development. • Demonstrated history of building collaborative relationships with internal partners and customers, and an ability to influence strategies and outcomes. • Understanding of the financial and market pressures our customers face in the region. • Ability to consult on all services and alignment with overall service strategies. • Subject Matter Expert (SME) for all service-related questions and customer presentations. • Partners with UO, Field Service, Sales, and Regional OM. • Ensure customers are sold the services that best meet their diverse needs. • Provide ongoing deep dive training to internal partners. • Provide complex and competitive service quoting and RFP strategy. • Deliver required lifecycle planning workshops for SUA customers. • Act as a trusted service advisor internally and externally. • Enact strategies to help maintain the current customer base, increase service attachment among existing customers, and grow overall regional services sales.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!