Senior Customer Success Manager

🕒 April 29

🍂 Massachusetts, Wisconsin – Remote

🍂 Massachusetts – Remote 🧀 Wisconsin – Remote

💵 $120k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Moxe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Moxe empowers smarter, simpler, more secure data exchange for better healthcare. Working with EHRs, health systems, and payers, Moxe improves collaboration by digitizing release of information and enabling bi-directional data exchange. Moxe’s API-first approach is revolutionizing the secure exchange of clinical information, putting actionable insights directly into the clinical workflow. Moxe solutions help optimize risk adjustment, quality improvement, payment integrity, care management, and more.

📋 Description

• Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value • Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes • Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention • Own the identification of key customer needs, translate them to internal tasks, and execute • Cultivate renewal and expansion opportunities, and drive these opportunities to close, contributing to team-wide revenue goals • Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

🎯 Requirements

• Healthcare industry domain expertise, including robust knowledge of the following: value-based care, electronic medical records, quality programs, health information management, insurance markets (Commercial, Medicare and/or Medicaid) • The ability to effectively communicate complex information to senior management and C-level stakeholders at customers • Previous experience working directly with health plans and/or vendors in the health plan / insurance space • Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude • High degree of proficiency in CRM and modern SaaS CS tools • Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements • Excellent verbal and written communication skills • Excellent time management and ability to prioritize